The background behind the snacktime sensation
Since launching in 2019, Mezcla’s globally inspired, plant-based protein bars have landed in Whole Foods, Kroger, Sprouts, and hundreds of retailers nationwide. With revenue doubling YoY, their lean ops team needed a smarter way to manage rising order complexity.
With rapid growth came new challenges
Orders were streaming in from D2C, wholesale, and retail channels—but Mezcla’s homegrown system of Airtable, Owlery, spreadsheets, and manual invoicing couldn’t keep up. Every order required tedious data entry from email and EDI into Airtable and Quickbooks, wasting hours each week and risking costly errors if a single decimal point was off in either platform.
The solution unified orders, freight, and finance
Replacing Airtable and Owlery, DOSS gives Mezcla a fully composable, unified platform that automates everything with an accurate view of the full order-to-cash process.
- Order & sample management: Centralizes all records in tables that instantly track every step of the journey, with automated workflows triggered by sample request forms.
- Freight & fulfillment: Syncs all order, shipment, and inventory data with EDI and 3PL partners, while streamlining shipment quoting and broker selection.
- Finance & accounting: POs and invoices are generated automatically. No more manually entering invoices from email. Just one click to send to EDI or Quickbooks.
From manual grind to meaningful impact
DOSS doubled Mezcla’s PO processing speed and saved the team over 12 hours per week, while contributing to continuous improvements in on-time, in-full deliveries (OTIF). Most importantly, DOSS gave them the capacity to scale without increasing headcount.
“Less manual work equals more time spent on strategic initiatives. Don’t cater towards an ERP’s requirements – look for something that’s customizable as a solution and able to adapt and scale versus something that keeps you restrained.”
— Justin Grender, Senior Operations Associate at Mezcla
