DOSSCON1: Dossbot Demo & On-Demand Video Roundup

At DOSSCON1 , we explored why the platform shift from ERP to ARP matters, and what it takes to build adaptive operations for the AI era. Featuring the unveiling of dossbot (our AI copilot for operations, now in closed beta), alongside insights from former NetSuite executives, real-world growth lessons from Verve Coffee Roasters, and J.P. Morgan’s take on the investment landscape, the sessions tackled the real challenges of building resilient operations.

Read the full recap here and watch all four sessions on-demand below.

DOSS co-founder Wiley Jones opened DOSSCON1 with a bold statement: “ERP is dead. Long live ARP.” Despite 50 years of ERP evolution, 75% of implementations fail after months or years of setup. DOSS is different. Built from the ground up for AI, DOSS Adaptive Resource Platform (ARP) was designed for composability, durability, and acceleration. DOSS already deploys in weeks and adapts in minutes, but the keynote unveiled our next leap: dossbot, an AI copilot that can identify errors, generate tables, and automate operations through chat prompts. Following a live dossbot demo, Wiley shared the roadmap for 2026 with innovations for dossbot and beyond.

[Timestamp] Outline:

• [00:00] Introduction: ERP challenges & ARP goals
• [08:07] DOSS platform overview & vision
• [14:02] Introducing dossbot
  • [15:23] Live demo 1: Creating new table views
  • [20:45] Live demo 2: Debugging circularly referenced SKUs
  • [25:13] Live demo 3: Visualizing a data model diagram
• Roadmap
  • [28:17] dossbot roadmap
  • [29:29] Operations Cloud roadmap

Luke Whiteman (VP Solutions, DOSS) led a panel with former NetSuite leaders Eileen Tobias (VP FP&A) and Ravi Ramakrishnan (Global Director of Technical Services) to share lessons from decades of ERP implementations. Their key insight: the "do it together" approach wins, while "do it for me" and "do it myself" struggle. Customer engagement matters more than satisfaction—even support tickets signal positive engagement. On AI in finance, they highlighted revenue recognition, forecasting, and close processes as ripe for transformation, but emphasized the trust challenge when accuracy is critical. Their advice: evaluate AI-native platforms, focus on outcomes, and build trust incrementally.

[Timestamp] Outline:

• [00:00] Introduction & background
• [04:15] What was misunderstood about Cloud ERP?
  • [05:20] Customer reception: excitement vs. apprehension
  • [08:24] Netsuite Cloud ERP transition: Critical architecture and product bets
  • [09:38] Customer perspective on the value proposition
• [13:34] Out-of-the-box vs. customization philosophy
  • [20:38] Defining configuration vs. customization
  • [21:24] Validating best practices
  • [24:02] What separates successful transformations
  • [30:52] Keys to successful business transformation
• [34:39] Workflows ripe for AI innovation
• [40:07] Advice for evaluating systems today

Anthony Fassio (Chief Retail & Operations Officer, Verve Coffee Roasters) sat down with Drew Sutton (Account Executive, DOSS) to share real stories from scaling a specialty coffee brand. After 18 years of organic growth, Verve ran out of stock going national with Whole Foods; despite having the data, it lived in spreadsheets that managers couldn’t easily access for forecasting and replenishment. His advice: know your margins before scaling, codify operations early with standards guides, overindex on technology rather than hiring, and implement rock-solid financial accounting from day one. Verve now uses DOSS to manage operations and is optimistic about AI’s potential to transform food & beverage.

[Timestamp] Outline:

• [00:00] Introduction & background
• [02:28] The Whole Foods stockout story: Forecasting & growing pains
• [10:47] Verve’s next phase of growth: People vs. technology
• [18:09] Scaling advice for food & beverage companies
• [24:35] Future trends: Big bets for AI
• [28:01] Managing tariffs and inflation
• Audience Q&A
  • [29:40] Balancing margins without losing the brand core
  • [31:43] Influences from past experience in agriculture
  • [33:27] Managing long purchasing cycles with changing consumer tastes
  • [35:25] Evaluating brands worth trying
  • [36:59] Preparing staff for the transition to new technology
  • [38:45] Pricing strategy for tariff-driven cost increases
  • [41:53] Bridging gaps between current state and growth goals
  • [43:39] Workflows where bodies get thrown at problems instead of technology

Eshaan Kaul (Director of Growth, DOSS) asked Nate Moyer (Co-Head Disruptive Commerce & Internet, J.P. Morgan) about what it takes to win in today's consumer landscape. The investment landscape has shifted—companies now need profitability visibility within 12-18 months, strategic investors want $100-200M+ revenue, and many companies are down 70-95% from peak valuations. “Investors have gone back to basics. You must be profitable.” On AI, he identified three game-changers: content targeting, predictive analytics for inventory, and hyper-personalization. His warning: brands without adaptive operational infrastructure won't command premium valuations.

[Timestamp] Outline:

• [00:00] Introduction: Defining disruptive commerce
• [02:11] Macro forces shaping commerce today
• [04:19] Customer targeting strategies and evolving expectations
• [13:51] New investor priorities and channels: D2C, marketplaces, social
• [19:26] AI reshaping disruptive commerce
• [27:25] How incumbents are adapting to disruptors
• [30:55] Common scaling mistakes and pitfalls
• [34:47] Five years out: Future of disruptive commerce
• Audience Q&A
  • [37:16] Investment strategy for new commerce platforms
  • [38:14] Key metrics: gross margins critical for scaling and acquisitions
  • [40:11] Advice for early-stage brands: tight ops, clear asks, debt vs. equity
  • [42:40] Inventory finance and risk models around Amazon & eCommerce
  • [44:24] Balancing moat-building with margins and omnichannel presence
  • [46:08] Commerce platform insights for top 10% of earners

‍Keynote Teaser: dossbot demo - debugging circularly referenced SKUs

If you don’t have time to watch all the sessions above, check out our first recap covering key insights and takeaways from DOSSCON1. Stay tuned for a deeper dive into DOSS Operations Cloud, dossbot, and the full 2026 roadmap from Wiley's keynote: including BI enhancements (DataStudio), an embedded EDI network (EDI-Net), and more AI capabilities from dossbot.